Support
RooPouch 1.0 · Last updated: 14 October 2026
If you are stuck, write to us at [email protected]. We answer in English and Hungarian, usually within two working days. If you are reporting a problem, it helps to say which phone you have and which screen it happened on.
How do I add a card?
On the wallet screen tap Add card and pick the shop from the list. If it isn't listed, choose Enter by hand. Then either scan the card's code with the camera or type the number in. You don't need to know the code type: the app works it out from the shape of the number.
The scanner at the till won't read my screen
This is almost always the till's scanner rather than the app. Older laser scanners — the ones with a red line — physically cannot read from a screen; they only read print. Newer imager scanners read screens without trouble.
What helps: the app raises your screen brightness by itself when you open a code. Hold the phone flat, a few centimetres above the scanner, and wipe the screen if it is matte or scratched. If the scanner is a laser one, ask the cashier to key the number in by hand — every till system allows that. The number is printed under the code.
I forgot my password
On the Account screen, type your email address and tap Forgot my password. We send you an email whose link takes you back into the app to set a new one. If it hasn't arrived within a few minutes, check your spam folder.
Do I need an account?
No. The wallet is fully usable without one, and your cards stay on your device. An account is only needed if you want your cards on a second phone.
How do I delete my account and data?
In the app: Account → Delete account. The account and every card belonging to it are then removed from the server immediately and permanently. You can also email [email protected] from the address the account was created with, and we delete it within 30 days. Cards stored only on your phone can be deleted one by one in the app, or all at once by removing the app.
What data does the app handle?
The full account is in the privacy notice. In short: by default nothing leaves your phone, there are no ads, and there is no behavioural tracking.
Operator
Nowu e.U.
Dr.-Natterer-Gasse 2-4/8/R1, 1020 Vienna, Austria
Email: [email protected]